Shipping Policy

Our goal is to offer you an efficient and effective delivery service. This is why we chose The Courier Guy as our preferred shipping partner. All prices already include Door to Door delivery within South Africa. Please do note that a delivery service to rural areas is unfortunately not currently available.

ORDER PROCESSING

Orders are processed from the time payment has cleared. Items in stock will be packed and dispatched within 24 hours. Custom orders will be produced, packed and dispatched within 2 weeks.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.

DELIVERY TIMES

The following estimated delivery times apply as follows:

Major Centres      2 > 3 working days

Regional Areas   3 > 5 working days

Remote Areas    4 > 7 working days

Please note that these are estimated delivery times provided by The Courier Guy, therefore R O S A Handmade cannot guarantee delivery dates. In the event that you do not receive your order within a reasonable time then please send an email enquiry to rosahandmadeinsa@gmail.com.

ORDER TRACKING

A shipping confirmation is emailed to you as soon as your order has been dispatched. You can then use the Tracking Number to keep an eye on your shipment.